Shipping

Products that are in stock are shipped within 24 hours.
Standard delivery in UK, Switzerland and France within 3-5 days.
International delivery within 5-7 working days.

We will arrange for shipment of the products to you.
Please check the individual product page for specific delivery options.
You will pay all shipping and handling charges specified during the ordering process.
Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order.

Shipping cost is calculated at the check-out, based on the rates of selected shipping provider.

Title and risk of loss shall pass to you upon our transfer of the products to the carrier/delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delay in shipments.  If something happens which we become aware of that is outside our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery. Delivery will take place at the address specified by you when placed your order with us.

Once your order has been shipped you will get a shipping confirmation email with a tracking number so you always have the most up-to-date delivery information.

Orders shipped outside European Union may be subject to customs inspection and/or customs fees and duties. Juana Skin is not responsible for these actions or reimbursement of any customs fees or taxes. The international recipient is responsible for all customs fees, taxes, and brokerage charges. Refused packages will not be refunded.

Returns

At Juana Skin we want to make returning an item as easy as possible for you. If you are not completely satisfied with your product, please email us at wecare@juanaskin.com. A Juana Skin customer care agent will guide you through the process.